Policies

We know, nobody likes policies and fees but unfortunately they are sometimes necessary. Thank you to those that keep us updated on pickup dates and order confirmations, this makes business run very smoothly and we greatly appreciate it!

Late Fee:

All overdue invoices will be subject to a late fee. A 1.5% late fee of the total order, before tax, will take effect on the 15th day the invoice is past due unless the office is contacted. Every 30 days the invoice is past due, and additional 1.5% fee of the original invoice will be added. A 25% fee will be added to all invoices sent to collections. We are happy to accommodate any issues and workout payment plans.

Restocking & Missed Pickup Date:

A pickup date is now required. If you have not picked up within 7 days of your scheduled date and a new pickup date has not been scheduled, we will untie your material and return it to woodchips. This will incur a 20% restocking fee. If the new pick up date requires us to untie material and return it to woodchips, you will be charged a 20% restocking fee. If the account is not current, new orders will not be accepted until payment arrangements are made. We reserve the right to cancel orders if they have not been picked up within 14 days of the scheduled pickup date.

Cancelations:

All canceled orders are subject to a 20% restocking fee. No future orders will be accepted if the account is not up to date on payments.

Summer Dig

Plants must be picked up when we advise, no guarantee on survival. There is a 15% charge on the cost of the tree for additional services listed below with a 50% deposit required at order and paid in full at pickup.

Trees will be irrigated on a heavier cycle for at least one week prior to digging.
The root ball is up-sized by one grade.
A soil drench (Holganix) is applied prior to digging.
An anti-transpirant is applied to the foliage to lessen desiccation just prior to or immediately after digging.
Trees are kept in our irrigated holding yard for up to one week after digging.

We prefer a two week notice for summer digging but understand if it is not possible. A shorter turnaround ultimately affects the health of the tree. Summer dug trees will naturally have foliage that droops for a few weeks after digging. We recommend watering about 3 times a week and watering deeply each time (this is very hard to gauge and depends on site conditions), as opposed to watering a little every day. The answer to drooping foliage is not always to water more, so check the soil before proceeding.